Cancellation & rescheduling
Version 2026-10-12-v1
A little flexibility for your plans
We understand that plans can change. If you need to cancel or move your workshop booking, please get in touch with Zelle Studio.
Cancellations with at least 48 hours’ notice
Cancel at least 48 hours before your scheduled workshop start time for a full refund of your workshop booking payment. The 48-hour window is measured from the workshop start time in Melbourne local time.
Cancellations with less than 48 hours’ notice
Bookings cancelled less than 48 hours before the workshop are non-refundable for a change of plans. You may still reschedule your booking to another available date—please contact us so we can arrange this with you.
Rescheduling
You’re welcome to request a change of date, including within the final 48 hours. Rescheduling is subject to availability for the same workshop format. We’ll confirm your new date with you; it is not changed until you receive our confirmation.
If Zelle Studio cancels
If we cancel your workshop, you may choose a full refund or transfer your booking to another available date.
Your consumer rights
This policy applies to changes of plans and does not exclude or limit your rights or remedies under Australian Consumer Law or other applicable law. Where the law requires a refund or another remedy, we will provide it.